CritterMode Terms of Service

Last updated: September 9, 2026

Welcome to CritterMode.

These Terms of Service ("Terms") govern your access to and use of crittermode.com, including purchases made through our online store.

Throughout these Terms, "CritterMode," "we," "us," and "our" refer to CritterMode. "You" and "your" refer to customers, visitors, and other users of our website.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Online Store

CritterMode operates an online store offering pet-related products, including the CritterMode Centipede Cat Costume.

Our store is powered by Shopify, which provides the ecommerce technology used to operate our website, cart, and checkout.

You may use our website only for lawful purposes and in accordance with these Terms.

2. Eligibility

By using our website or placing an order, you represent that you are legally able to enter into a purchase agreement in your jurisdiction.

If you are under the age of majority where you live, you may use our services only with the permission and supervision of a parent or legal guardian.

3. Product Information

We make reasonable efforts to accurately display and describe our products.

However, product colors, appearance, and proportions may look slightly different depending on:

• Your screen or device
• Lighting
• Photography
• Manufacturing variations
• Your cat's size and body shape

Product descriptions, measurements, specifications, images, pricing, and availability may be updated from time to time.

We reserve the right to modify or discontinue a product without prior notice.

4. Cat Costume Fit and Safety

The CritterMode Centipede Cat Costume is intended for temporary, supervised costume wear.

Customers are responsible for reviewing the available measurements before ordering.

Never leave a cat unattended while wearing a costume.

Remove the costume immediately if it:

• Restricts breathing
• Restricts normal movement
• Interferes with eating or drinking
• Becomes caught on another object
• Causes visible discomfort, anxiety, or stress
• Appears too tight or improperly fitted

Every animal is different. A costume that works comfortably for one cat may not be appropriate for another.

CritterMode does not guarantee that the costume will be suitable for every pet.

5. Prices

All prices displayed on CritterMode are shown in U.S. dollars unless otherwise stated.

Our current Centipede Cat Costume price may be displayed as $34.99, but prices may change in the future.

The price charged will be the price displayed at the time your order is submitted.

Shipping charges, taxes, and other applicable charges may be added during checkout.

6. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in situations involving:

• Incorrect pricing
• Suspected fraud
• Payment problems
• Product availability issues
• Incorrect product information
• Abuse of promotions
• Technical errors
• Orders that appear intended for unauthorized resale

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

Please review your order carefully before completing checkout.

7. Payment

Payments are processed through Shopify and supported payment providers.

Depending on availability, customers may be offered payment methods such as:

• Credit or debit cards
• Shop Pay
• Apple Pay
• Google Pay
• Other payment methods made available through Shopify

You agree to provide accurate and authorized payment information.

You represent that you are authorized to use the payment method submitted for your order.

CritterMode does not directly store your complete payment card information.

8. Shipping

CritterMode currently ships to addresses within the United States.

Shipping charges and available options are displayed at checkout.

Current shipping options may include:

• Standard Shipping
• Free Standard Shipping on qualifying orders
• Express Shipping

Shipping times are estimates and are not guaranteed.

Carrier delays, weather, holidays, incorrect addresses, high shipping volume, and circumstances outside our reasonable control may affect delivery.

For complete information, please review our Shipping Policy.

9. Returns and Refunds

Eligible purchases may be returned according to our current Refund & Return Policy.

Customers must contact CritterMode before sending a return.

Products returned without prior authorization may not be accepted.

Return eligibility, deadlines, condition requirements, refund processing, and other return terms are governed by our Refund & Return Policy.

If there is a conflict between these Terms and our Refund Policy regarding a return, the Refund Policy will control for that return.

10. Incorrect, Damaged, or Defective Orders

Please inspect your order after delivery.

If you receive:

• The wrong product
• A damaged product
• A defective product
• An incomplete order

contact us as soon as reasonably possible at:

hello@crittermode.com

Please include your order number and photos when appropriate.

We will review the issue and determine the appropriate resolution.

11. Intellectual Property

The CritterMode website and its original content, including our:

• Brand name
• Logo
• Website design
• Product descriptions
• Graphics
• Advertising materials
• Original photographs
• Videos
• Written content

may be protected by copyright, trademark, and other intellectual property laws.

Content owned by third parties remains the property of its respective owner or licensor.

You may use our website for personal, non-commercial purposes.

Unless you have our written permission, you may not reproduce, distribute, sell, republish, or commercially exploit CritterMode-owned content.

12. Customer Content and Feedback

If you voluntarily send us feedback, photographs, videos, reviews, suggestions, or other content, you confirm that you have the right to provide that material.

We will not claim ownership of your original content merely because you communicate with us.

If we want to use identifiable customer-created photos or videos in advertising or promotional materials beyond what is reasonably expected from the way they were submitted, we may request permission where appropriate.

Do not submit content that violates another person's privacy, copyright, trademark, or other rights.

13. Prohibited Uses

You may not use our website or services to:

• Violate applicable laws or regulations
• Commit fraud
• Submit false information
• Interfere with website security
• Introduce viruses or malicious software
• Attempt unauthorized access to our systems
• Scrape or extract protected website content for unauthorized commercial purposes
• Impersonate another person
• Infringe intellectual property rights
• Harass or threaten others
• Use our services for unlawful activities

We may restrict access to our website when we reasonably believe these Terms have been violated.

14. Third-Party Services and Links

Our website may use or link to services operated by third parties, including Shopify, payment processors, shipping carriers, social media platforms, and other service providers.

Third-party services are governed by their own terms and privacy practices.

CritterMode is not responsible for the independent operation, policies, or content of third-party websites and services.

15. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure used to operate parts of our store, including checkout and payment-related functionality.

Purchases made from CritterMode are transactions between you and CritterMode, not between you and Shopify.

Shopify is not the seller of CritterMode products.

16. Website Availability

We work to keep the CritterMode website available and functioning properly, but we cannot guarantee uninterrupted access.

The website may occasionally be unavailable due to:

• Maintenance
• Updates
• Hosting problems
• Network outages
• Third-party service interruptions
• Security issues
• Events outside our reasonable control

We may modify, suspend, or discontinue website features when reasonably necessary.

17. Errors and Inaccuracies

Occasionally, our website may contain:

• Typographical errors
• Incorrect prices
• Incorrect product details
• Incorrect shipping information
• Technical errors
• Outdated information

We reserve the right to correct errors and update information.

If an error materially affects an order you already placed, we may contact you to offer an appropriate correction, cancellation, or refund.

18. Disclaimer

To the extent permitted by applicable law, CritterMode's website and services are provided on an "as available" basis.

We do not guarantee that:

• The website will always operate without interruption
• Every product will meet every individual's expectations
• Every costume will fit every cat
• Shipping carriers will meet estimated delivery dates

Nothing in these Terms excludes rights or protections that cannot legally be excluded under applicable consumer protection law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, CritterMode will not be responsible for indirect, incidental, special, or consequential losses resulting from use of our website or products where such liability may lawfully be limited.

Customers remain responsible for appropriately supervising their pets and using products according to their intended purpose.

Nothing in these Terms limits liability where doing so would be prohibited by law.

20. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, stored, and shared when you visit our website or place an order.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Our business
• Our products
• Our services
• Applicable laws
• Shopify functionality
• Our policies

The updated version will be posted on our website with a revised "Last updated" date.

Changes will apply from the effective date of the updated Terms unless otherwise required by law.

22. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

23. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and other policies posted on our website, constitute the terms governing your use of the CritterMode store.

24. Governing Law

These Terms will be governed by the laws applicable to CritterMode and the transaction, without limiting any mandatory consumer rights that may apply to you under applicable law.

25. Contact Information

Questions about these Terms of Service can be sent to:

CritterMode
Website: crittermode.com
Email: hello@crittermode.com

Your cat. But with way too many legs. 🐾