Refund policy
CritterMode Refund & Return Policy
Last updated: September 9, 2026
We want you to be satisfied with your CritterMode order. If there is a problem with your purchase, please review the policy below.
30-Day Return Policy
You have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused and unworn
- Be in the same condition in which you received it
- Include any original tags
- Be in its original packaging when reasonably possible
- Include proof of purchase
To request a return, contact us at:
Please include your order number and the reason for your return.
Return Instructions
Do not send your item back before contacting us.
If your return is approved, we will provide the return address and return instructions by email.
Items returned without prior authorization may not be accepted.
Return Shipping
Unless the item is defective, damaged, or incorrect due to an error on our part, customers may be responsible for return shipping costs.
If we provide a prepaid return label, any applicable return-shipping deduction will be explained before the return is completed.
Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery.
If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at:
Please include:
- Your order number
- A description of the problem
- Clear photos of the item
- Photos of the packaging when applicable
We will review the issue and determine the appropriate resolution.
Exchanges
We do not guarantee direct exchanges.
If you need a different item or replacement, contact us first. Depending on the situation, we may provide return instructions and ask you to place a new order.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, contact us at:
Shipping Charges
Original shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective item caused by an error on our part.
Items That Cannot Be Returned
We may refuse a return if:
- The item has been worn or used beyond what is reasonably necessary to inspect it
- The item has been damaged after delivery
- Parts or accessories are missing
- The request is made more than 30 days after delivery
- The item was returned without prior authorization
Pet Costume Safety
Because the CritterMode Centipede Cat Costume is intended for supervised pet wear, customers should inspect the costume before use and make sure it fits comfortably.
Always supervise your cat while wearing the costume.
Remove the costume immediately if it restricts normal movement, breathing, eating, drinking, or causes visible stress or discomfort.
Contact Us
For returns, refunds, or order issues:
CritterMode
Email: hello@crittermode.com
Website: crittermode.com